By having OEA and C-TPAT Certifications, our customs clearance (red) is minimal, that is, 96% of the crosses are free (green).
The traffic system is a totally adapted tool to speed up the documentation and dispatch with an approximate time of 20 minutes per box trailer. Our Traffic system has the capacity to adapt the layout sent by the client to make the operation more efficient. Our commitment to cross is maximum 1 hour in direct boxes of temporary imports we adapt to the traffic system according to customer requirements.
In addition, we have account executives dedicated to meet all your needs at all times.
BENEFITS
Quality and Safety Management System
- Goals.
- Indicators of performance.
- Goals to measure the efficiency of operational and administrative processes.
- Level of customer satisfaction.
- Compliance with the regulations that govern Risk Analysis.
CONTINGENCY MANAGEMENT
ELECTRICAL FAILURES
In the event of an electrical failure that lasts more than 15 minutes, we have portable equipment that allows us to move to alternate offices within the city and be able to resume the operation in no more than an hour.
FAULTS OF THE TRAFFIC SYSTEM
Our traffic system is hosted in the Global PCNet data center which has backups in Nuevo Laredo, 2 additional ones in Laredo, Tx. and one more in San Antonio, TX.
The data center has all the necessary backups (internet, power plant, batteries, etc.). There are even backup servers that can be used in case of failure of any of the production servers.
There are also backup servers in the additional data centers to cover any eventuality that may arise in the data center.
MEDIA
We have different ways so our customers can locate us in a fast way and request any requirement, urgency or status of their cargo. Our clients can contact us through different means:
- Email operacion@omcro.com.
- Emails from each of our executives.
- Nextel radio.
- integrated cell phone with email.
- IP Telephony.